Frequently Asked Questions
Everything you need to know about your HILLS Eyewear experience.
How do I know if a frame will fit my face shape?
We provide detailed measurements for every frame on the product page. Generally, we recommend rectangular frames for round faces and rounder frames for square face shapes to create a balanced look.
Do you offer prescription lenses for HILLS frames?
Yes, we offer high-quality prescription lens fitting for most of our optical frames. Simply select the 'Add Prescription' option on the product page and upload your valid optometrist prescription.
What is your shipping policy?
We offer free standard shipping on all orders over $100. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
Can I return my sunglasses if I change my mind?
Absolutely. We offer a 30-day return policy for all non-prescription eyewear in its original, unworn condition. Please note that custom prescription lenses are non-refundable.
Are your lenses UV protected?
Every pair of HILLS Eyewear sunglasses features 100% UVA/UVB protection to ensure your eyes are fully shielded from harmful solar radiation while maintaining crystal-clear clarity.
How should I care for my new eyewear?
To keep your frames in top condition, always store them in the provided hard case when not in use. Clean the lenses only with the microfiber cloth provided and avoid using harsh household detergents.